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Política de reembolso

Returns
We gladly accept returns for full refund weather you have changed your mind, not what you expected, or any reason. All items sold by BBG BrandsByG are governed by federal and state consumer law. Made to order items are of a firm sale and cannot be returned unless prior arrangement has been made or a manufactures fault has occurred.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@brandsbyg.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@brandsbyg.com and send your item to: PO BOX 6044, Coffs Harbour NSW 2450, Australia.

Shipping
To return your product, you should mail your product to: PO BOX 6044, Coffs Harbour NSW 2450, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item then it MUST be via a shipping service offering tracking. This number must be sent to sales@brandsbyg.com

Returned items that do not comply with "In Original Condition" will be subject to a refurbish cost so it maybe resold. Items returned for repair or warranty whereby a fault does not exist will be returned to the customer at the cost of the customer for handling and postage charges. Therefore, it is necessary to contact BBG prior to any return as things like zippers etc are tested so as to avoid any issues.

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